Have Any Questions? We Have Answers!

Frequently Asked Questions

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Caring For Your Tree

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Why Buy a Real Tree

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Christmas Tree Fire Myth

Are real trees a fire risk? Our friends at the Christmas Tree Journal break down a study done by the Farmington Hill Fire Department in 2004 to get you the real answers. 

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Order online today to ensure you receive the perfect Fraser Fir Christmas tree this season. 

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FAQ

Can I have a real Christmas tree in my Condominium?
Yes, many strata corporations often quote "rules & regulations" that ban live Christmas trees in their buildings. However, the Condominium Act of 1998 shows that these rules apply only to common property, not strata lots. Therefore, If a strata corporation adopts a rule that bans live Christmas trees, then it is only banning them from the common property and is unenforceable once in your condo. To prohibit live Christmas trees in strata lots, a strata corporation must adopt a bylaw. 

Does delivery and installation cost extra?
Never!


Will having a live tree increase the risk of a fire?
A well maintained Christmas tree that is watered daily will not increase the risk of a fire during the holidays. In fact, a fresh Fraser Fir Christmas tree is safer for your home than most "fire-retardent" artificial trees.


If you are interested in more information. Please download the PDF below. This is an article from the Christmas Tree Journal, in association with the Michigan Christmas Tree Association on Christmas tree fire safety. 

The_Christmas_Tree_Fire_Myth.pdf
486.9 KB


Is having a real Christmas tree environmentally friendly?
Yes, real Christmas trees are a renewable and reusable resource. For every tree harvested, another is planted in its place to ensure a steady supply year after year. Real Christmas trees absorb carbon dioxide and harmful "greenhouse" gases and release fresh oxygen into the air. Meanwhile, artificial Christmas trees are made from nonrenewable petroleum-based plastics that use up natural resources. Once used, they are gone forever!


How will the tree be delivered?
Your EZ Tree Christmas tree will be delivered to your home in bailed twine or to your condominium in one of our no mess tree bags. Once inside your home, the tree will be unbailed and any possible mess will be swept up by our staff before they leave.


How long should I expect to wait before being contacted about scheduling a time for delivery?
Our staff will need roughly 24 hours after your order has been placed to contact you about scheduling a delivery time.


How long will my tree last?
Before delivering your tree, EZ Tree staff cut the bottom 1/2 inch off the tree trunk to ensure its freshness and to improve its water intake. An EZ Tree Fraser Fir will stay fresh through December and most of January. 


Can I put lights and decorations on my tree?
Decorate your tree how you see fit. Only use LED lights as they are energy efficient and do not give off heat which would dry out your tree.    

What if I can't be available for my scheduled delivery time?
We highly recommend that someone is home to receive your tree. The tree will need to be placed in the ideal location in your home with the assistance of our delivery staff. If no one is available to receive the tree, we will not leave your tree in the common area, and it will be re-delivered at another time. An additional re-delivery fee may apply. 

Caring For Your Tree

Choosing a location
Select the perfect site away from heaters and fireplaces, which can dry out the tree and turn the tips brown and crispy. Please clear an area in preparation for your tree's delivery. Although we do provide a stand at an additional fee, we recommend that you purchase additional protection for your floor, such as a stand skirt or floor protector. 


Maintain/Water your tree
We recommend that you always keep the base of a tree in water. If the base dries out, resin will form over the cut end and the tree will not be able to absorb water and will dry out quickly. You don't need anything other than regular tap water - drying out deters future water uptake and will require a new cut. Trees are thirsty. They may drink up to a gallon of water per day, so be sure to check daily! Please note that while Fraser Firs have the best needle retention, some needle loss is still normal especially in the first couple days as the dead needles will fall off while decorating.


Decorate your tree
Have fun decorating your tree as you see fit! We recommend that you use miniature LED lights as they are energy efficient and do not give off heat, which could dry out the tree. 


Prepare to say goodbye
If you choose EZ Tree's Christmas tree disposal service, we ask that you please remove all lights and decorations from your tree prior to pick-up and safely store them until next year.

Why buy a real christmas tree

  • Real Christmas trees are plantation grown on Ontario family farms, making an important economic contribution to many rural communities surrounding Toronto.
  • Real Christmas trees absorb carbon dioxide and other harmful “greenhouse” gases and release fresh fragrant oxygen into the air. 
  • Ontario grown Christmas Trees collectively provide oxygen for 540,000 people daily. 
  • Real Christmas trees are a renewable, recyclable resource.
  • After the holidays, Real trees are chipped into biodegradable mulch, which replenishes soil in landscapes, parks, and schools. 
  • For every Real Christmas tree harvested, another one is planted in its place to ensure a steady supply year after year. 
  • Fake Christmas trees are made overseas from nonrenewable plastics. Once these resources are used up, they are gone forever.